Return/Refund Policy
Our Promise
At Merry Mahjong, every set is packed with care and quality-checked before shipping. We want you to be completely happy with your purchase while keeping our pricing fair and sustainable for all customers. Because our products are delicate and expensive to ship, we have designed this policy to provide confidence for buyers without creating excessive return costs that raise prices for everyone.
Return Window
You may request a return within 14 days of delivery. To qualify, items must be:
- Entirely unused and unplayed. Tiles must not show marks, wear, or scratches.
- In their original packaging.
- Returned with all racks, dice, pouches, and accessories included.
- Free from damage and in resaleable condition.
- Accompanied by your order number or receipt.
Returns requested more than 14 days after delivery or returns missing required components are not eligible for a refund or store credit.
Items purchased from our Clearance collection are final sale and are not eligible for a refund, return, exchange, or store credit.
International Orders
All international orders are final sale and are not eligible for returns, exchanges, or store credit. Due to high shipping costs, customs processing, duties, taxes, and the risk of damage during extended transit, we cannot accept returns on orders shipped outside the United States.
International shipping charges, duties, taxes, customs fees, brokerage fees, and any other import-related costs are non-refundable.
If an international order arrives damaged, defective, or incorrect, please contact us within three days of delivery with photos and your order number so we can review the issue.
Refunds
Approved domestic returns may be refunded in one of the following ways:
Refund to Original Payment Method: A 10% restocking fee applies. Return shipping is paid by the customer. You may use your own return label or request one from us. If you use a label provided by us, the cost will be deducted from your refund.
Store Credit: No restocking fee applies. The customer is responsible for return shipping. Store credit will be issued for the full eligible product value and may be used toward a future purchase from our store.
Items purchased from the Clearance collection are final sale and cannot be refunded or returned for store credit.
Refunds and store credits are processed within five to seven business days after we receive and inspect the returned merchandise.
Exchanges
To avoid double shipping costs and long delays, we do not offer direct exchanges. To purchase a different set, color, or product, request an eligible return for store credit or a refund and place a new order for the desired product.
Items purchased from the Clearance collection are not eligible for exchanges.
Non-Returnable Items
The following items are final sale and cannot be returned, exchanged, refunded, or issued store credit:
- Any item purchased from the Clearance collection.
- Items specifically marked “Final Sale.”
- Opened or used Mahjong sets.
- Gift cards.
- Digital downloads.
- Custom products.
- Special-edition products identified as final sale.
- Other discounted items identified as non-returnable or final sale at the time of purchase.
A promotional discount applied to an otherwise return-eligible item does not necessarily make the item final sale unless the product was purchased from the Clearance collection or was expressly identified as final sale or non-returnable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within three days of delivery with photos and your order number. Once the issue is reviewed and approved, we will arrange a replacement or refund at no cost to you.
This damaged-item provision also applies to Clearance collection and other final-sale merchandise when the item arrives damaged, defective, or incorrect.
Shipping Costs and Sustainability
Return shipping is paid by the customer, either directly or through a deduction from the refund. Original shipping costs are non-refundable.
We do not cover shipping costs associated with returns or replacement purchases resulting from customer preferences, including changes involving color, size, style, or product selection.
Sustainability Commitment
We are committed to minimizing unnecessary waste. In limited circumstances involving small or non-resaleable items, we may choose to issue a “keep-it” refund or store credit to reduce unnecessary shipping and emissions. Any such resolution is offered at our discretion and does not change the eligibility requirements in this policy.
Policy Summary
Domestic U.S. Orders:
| Return Type | Customer Pays Return Shipping? | Fee | Result |
|---|---|---|---|
| Refund to original payment method | Yes | 10% restocking fee | Refund minus return shipping and restocking fee |
| Store credit | Yes | No restocking fee | Full product value issued as store credit |
| Exchange | Yes | No restocking fee |
No direct exchange; return item and place a new order |
| Clearance collection items | Not Applicable | Not Applicable |
Final sale; no return, refund, exchange, or store credit |
International Orders:
| Order Type | Returns Accepted? | Exchanges Accepted? | Store Credit Available? | Result |
|---|---|---|---|---|
| International orders | No | No | No | Final sale |
| Damaged, defective, or incorrect international orders | Reviewed case by case | Reviewed case by case | Reviewed case by case | Contact us within 3 days of delivery with photos and your order number |
Damaged or Incorrect Domestic Orders:
| Issue | Customer Pays Return Shipping? | Fee | Result |
|---|---|---|---|
| Damaged, defective, or incorrect item | No, if approved | No fee | Replacement or refund |
Return options
Self serve returns via customer profile:
1.) Click the customer account icon on our website and enter the email address used to place your order.
2.) Check your email for a six-digit verification code and enter the code to sign in.
3.) Open the order containing the item you wish to return.
4.) Click Request return.
5.) Select the item or items you wish to return, choose a return reason, and add any relevant notes.
6.) Click Request return to submit your request.
We will review your request and email you with approval status and return instructions. Please do not send any items back before your return request has been approved.
For refunds issued to the original payment method, a 10% restocking fee will be deducted from the eligible product value. Return shipping is also the customer’s responsibility. If we provide the return shipping label, the cost of that label will be deducted from the refund amount. Original shipping charges are non-refundable.
Request a return/refund via email:
Email us at hello@themerrymahjongco.com within 14 days of delivery. Include your order number and identify the items you would like to return.
Do not send merchandise back before receiving return instructions from us. Unauthorized returns may be refused or returned to the sender.